Chatbots on websites are useful for shoppers who are seated at a desktop computer , but they also work well on mobile devices , especially when contrasted to the experience of using a messaging platform . Given that mobile commerce is slowly climbing the eCommerce ladder to the top , this is a significant problem . Chatbots on websites are useful for shoppers who are seated at a desktop computer , but they also work well on mobile devices , especially when contrasted to the experience of using a messaging platform . Given that mobile commerce is slowly climbing the eCommerce ladder to the top , this is a significant problem .
