Going to hotels is all about relaxing time , away from home and work , whether we ’ re enjoying a long holiday or simply a short gateway . with a focus on unwinding . Because the main goal is to have a fantastic time . Even the so – called “ experience economy ” was launched by younger generations . According to a survey of British adults aged 18 to 34 by Eventbrite , younger generations are “ more fulfilled by life experiences than purchasing an item of the same value .” Of course , not just younger generations look forward to a wonderful vacation . You understand that experience is everything if you work in the hotel industry or are on the customer service team .